Brasfield & Gorrie is seeking candidates for an IT Helpdesk position - Jobs

Brasfield & Gorrie, a general contractor with an office in Kennesaw, is looking to hire an IT Helpdesk individual with 1-3 years’ experience. 


Job Description:

• Assist users in-person and via phone on company supported applications
• Troubleshoot computer problems
• Determine source of computer problems (hardware, software, user access, etc.)
• Serve as liaison between users and the technology department to resolve issues
• Work one-on-one with users on application projects
• Provide recommendations on company application purchases
• Document resolutions for future reference
• Perform hardware and software installations

Education - Skills - Knowledge - Qualifications & Experience:

·       Associates/Bachelor degree in Information Systems or related field

•       1-3  years experience with hands-on desktop/network support role with proven skills within Microsoft / Windows environments
•       Active Directory experience - organizational units creation & maintenance, add & remove users
•       Smart phone experience - ability to deploy hardware
•       Proficient troubleshooting skills for multiple users and across multiple office locations
•       Professionalism with end user communication & ticket resolution
•       Excellent communication skills
•       Travel may be required a few days per month (out of town and possibly weekly to visit local jobsites)